Hampton Inn & Suites Denver Downtown-Convention Center

We choose the hotel based on good experiences at other Hampton Inns. When we arrived around 3:30, our room was not ready so we waited in the lobby with many other guests waiting for their rooms. When we arrived in our room, our room wasn't what I thought I reserved. The website showed 2 queen beds and a sleeper sofa. There was no sofa. I was told by one employee that there are no rooms like what I booked, another offered a roll away at no charge. I was also told to ask for a room with 2 beds and a sleeper the next morning, after being told they don't exist. The cabinet with the fridge had a huge gouge and needed to be replaced, the tub/shower only worked as a shower, and some of the blinds didn't work. Luckily they were stuck in a down position. We went to use the pool and the basement level smelled like pot. The pool was either dirty or needed fresh paint on the pool bottom, so we did not use it. I did receive a small discount one night for the room not being correct and the gentleman working breakfast for most of our stay was very friendly. This hotel needs a lot of improvements.

First of all I am a diamond member and have spent ALOT of money with Hilton. I had a free night which I used for night 1. Stayed a total of 4 nights. Had to make separate reservations which is fine. Had to “check out” after the first night. I went to the front desk the night before my first check out to ask the gentleman if I could just keep my room for the 3 remaining nights. He was extremely rude about it. I’m just standing there while he’s staring at his computer and he says nothing to me. Finally I say “hello” and he says hold on “I’m busy”. Just a disrespectful attitude towards me. After waiting 10 minutes he finally says to come back in the morning and ask the front desk. Now for the valet. The guys working were very cool with me. Always greeted me well. BUT one evening I came out to my car after getting my keys to see that all the compartments were open and ran through. It was a mess. How did the valet not notice this and mention it to me? I searched for a valet guy to let him know but I couldn’t find one and I needed to get where I was going. So I ended up calling the front desk and they simply told me “sorry the valet manager isn’t here.” I’m paying $56 a night plus tips for you to park my car around the corner only for it to get ran through. Luckily I didn’t have much in there other than my 5 year olds camera which was taken. Now the room. It was nice and comfortable. Nothing special but it’s a room to rest. Our shower was making a very LOUD rumble on a certain temp setting so to avoid that we had to take a cold or extremely hot shower. I didn’t bother calling about any of this because of my first bad experience with the guy at the front. Just felt unwelcome from night 1 and beyond.

I have read hundreds of review before picking this one, unfortunately, it was an underwhelming and disappointing experience. From get go of checking in, it's already chaotic. The hotel had problems with key card, they only have 2 ladies to help checking in, the lines were very long. The lady who helped checking in had to leave the counter to bring the guests up to open their rooms because of the key wouldn't work that day, so left only ONE person for dozens of guests. Then when I walked in, I've found a tub in the bathroom instead of standing shower. it may not be big deal to others but it is to me. I do NOT like the tub. and I called many times, both to the Reservation and to the Hotel itself, I was confirmed and assured ALL rooms except the handicap accessible rooms, they are ALL standing showers. Then the door of the cabinet where they put the mini fridge is torn, no one fixed it at all. It is at very good location but so as many other hotels and have the similar rate. I would NOT stay here again nor I would recommend anyone to stay here at this Hotel